Sales Administrator/Customer Service Assistant

Our client is a leading UK manufacturer of high-performance air filtration products for the automotive industry. They are looking for a motivated and enthusiastic Sales Administrator / Customer Service Assistant to join their office team.

This role is ideal for someone starting their career or looking for an apprenticeship opportunity. No previous experience is required — we are looking for someone with a positive attitude, strong communication skills, and the willingness to learn within a busy and fast-paced environment.

You will play a key role in supporting their sales and operations teams by helping manage customer orders, maintaining communication with customers, and ensuring a smooth order journey from placement through to delivery.

Key Responsibilities

• Processing and inputting customer orders into internal systems
• Providing order updates and delivery information to customers
• Responding to customer enquiries via email, phone, and e-commerce platforms
• Sending shipping notifications and tracking details
• Supporting the sales team with administrative tasks
• Proactively checking in with customers regarding orders and satisfaction
• Assisting with general office administration and record keeping
• Helping maintain a high level of customer service across all sales channels

Skills & Attributes

• Strong communication and interpersonal skills
• Good organisational ability and attention to detail
• Positive attitude and willingness to learn
• Ability to work as part of a team in a busy office environment
• Basic computer literacy (email, spreadsheets, and office software)
• Interest in the automotive industry is beneficial but not essential

What We Offer

• A supportive environment to learn and develop new skills
• Opportunity for apprenticeship training and career progression
• Hands-on experience within a growing automotive performance brand
• Friendly and collaborative team environment

Ideal Candidate

This position would someone looking to start a career in sales administration, customer service, or e-commerce operations within the Performance Automotive Industry. The successful candidate will be eager to learn, reliable, and comfortable communicating with external customers.